Shipping policy

Shipping Policy

Thank you for shopping with Kinova! We are committed to providing you with a smooth and reliable shipping experience.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Times

Once your order has been processed and shipped, delivery typically takes 7–12 business days. Please note that actual delivery times may vary depending on your location and external factors such as carrier delays or weather conditions.

Shipping Rates

We offer calculated shipping rates at checkout based on your location and order size. Any applicable shipping charges will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey. Please allow 24–48 hours for tracking information to become available.

Delays and Issues

While we do our best to ensure timely delivery, Kinova is not responsible for shipping delays caused by carriers, incorrect addresses provided by customers, or circumstances beyond our control. If your order is delayed, please reach out to our support team for assistance.

Questions?

If you have any questions or concerns regarding your shipment, feel free to contact us at admin@trykinova.com. We’re here to help!